BCM Ltd Appeals Policy – bcm-academy.co.uk

Introduction

This policy applies to learners who wish to appeal decisions made by BCM Ltd, including decisions relating to assessments, complaints, and malpractice outcomes. General complaints about services should instead be handled through the BCM Ltd Complaints Policy.

Grounds for Appeal

Appeals may only be submitted where learners believe BCM Ltd policies were not applied fairly, consistently, or objectively. Learners should understand that reviewing an assessment decision may result in a reduction of the original grade.

Submitting an Appeal

Appeals must be submitted in writing within the required timeframe following notification of the original decision. Appeals should include the learner’s contact details, reasons for appeal, assessment or qualification details, dates, and any supporting evidence where applicable.

BCM Ltd aims to acknowledge all appeals within the specified working day period outlined in this policy.

Appeals Procedure

Stage 1: Review of Decision

The appeal will be reviewed by an appropriate member of staff who has no personal involvement in the original decision. The review will consider whether relevant policies were applied fairly, consistently, and objectively.

No additional evidence submitted after the appeal date will normally be considered. Learners will receive written notification explaining whether the appeal was upheld or not upheld, together with the reasons for the decision.

Stage 2: Final Review

If learners remain dissatisfied after Stage 1, they may request a final review within the specified timeframe. A senior member of staff with no previous involvement in the case will conduct the review.

The final review examines whether policies and procedures were applied correctly during Stage 1. No new evidence may normally be submitted, although further clarification may be requested from the learner if necessary.

Following the review, learners will receive written confirmation of the final decision and the reasons supporting the outcome. This represents the final internal stage of the appeals process.

Escalation to the Awarding Organisation

If a learner remains dissatisfied after completing the internal appeals process, they may escalate the matter to the relevant awarding organisation where they believe the appeal was not handled fairly, consistently, or objectively.

Upheld Appeals

Where an appeal is upheld, BCM Ltd will take appropriate corrective action. This may include correcting identified failures, reviewing procedures, arranging staff training, or identifying and supporting other affected learners or stakeholders.

Where staff conduct is found to be inappropriate, internal disciplinary procedures may also be implemented where necessary.

Reporting of Appeals relating to Regulated Qualifications

For regulated qualifications, BCM Ltd must report certain appeals immediately to awarding organisations or regulatory bodies. This includes issues relating to equality, data protection, qualification integrity, or matters that may create an adverse effect on regulated qualifications.